Cancellation & Refund Policy
Last Updated: October 4, 2026 • Policy Version 4.0
Fair Billing & Customer Satisfaction Charter
Transparent Terms • Automated Cancellation • Bank-Standard Refund SLA
At StatementConverter (operated by Mohammad Nadim), we are committed to transparent, fair, and reliable service. We provide a completely free, unlimited client-side Local Region Extractor that enables every user to test and verify statement parsing accuracy in their web browser prior to purchasing any paid package. When you purchase an AI Credit package or subscribe to a Pro Plan, your rights as a consumer are governed by the terms set forth below.
Refund Eligibility Criteria
You are entitled to a full refund under any of the following circumstances:
- •Technical Failure: System server error where credits were deducted but the document failed to parse and output could not be generated.
- •Duplicate Billing: Accidental double-charge or duplicate transaction for the same subscription or credit order.
- •Unauthorized Payment: Proven unauthorized or fraudulent card transaction reported within 48 to 72 hours of occurrence.
- •Service Unavailability: Inability to access the dashboard or tools for more than 48 consecutive hours following purchase.
Refund Window & Timeline
Our standard processing timelines adhere strictly to Reserve Bank of India (RBI) and card network standards:
- •Claim Window: Refund claims must be submitted via email within 7 calendar days of transaction date.
- •Investigation TAT: Our billing audit desk reviews and confirms your claim within 24 to 48 business hours.
- •Credit Timeline: Once approved, the refund is executed via Razorpay and credited back to your original payment instrument within 5 to 7 business days (depending on your card issuing bank).
1. Subscription Cancellation Policy
You may cancel your recurring Monthly Pro or Agency subscription at any time without penalty or cancellation fee.
How to cancel: Navigate to your User Dashboard → Subscription Settings → Click "Cancel Subscription".
Upon cancellation, automatic billing renewal will immediately terminate. You will retain complete, uninterrupted access to your subscription benefits and credit balance until the end of your paid billing period.
2. Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
- AI conversion credits that have already been legitimately consumed and used to parse documents successfully.
- Requests submitted after the 7-day claim window has elapsed.
- Inability to process non-text, heavily degraded, or blurred scanned images where the user bypassed pre-conversion warnings.
- Dissatisfaction where the user failed to utilize the free Local Region Extractor before purchasing paid credits.
3. Refund Processing Channel
All refunds are issued exclusively through our payment gateway partner, Razorpay, directly back to the original funding source (credit card, debit card, UPI, net banking, or international card) used at checkout. We do not issue cash refunds, paper checks, or transfers to third-party accounts to prevent fraud and comply with anti-money laundering regulations.
4. How to Request a Refund
To request a refund, please send an email to nadimhamza41@gmail.com with the subject line "Refund Request - [Your Payment ID]" and include:
- Your registered account email address.
- The Razorpay Payment ID or Order ID (from your email receipt).
- The date and amount of the transaction.
- A brief description of the technical issue, duplicate charge, or reason for the refund request.
Billing & Dispute Resolution Desk
Have questions about a charge or need prompt assistance with a cancellation or refund? We are here to assist you:
Merchant Entity: Mohammad Nadim (Operating as StatementConverter)
Support Email: nadimhamza41@gmail.com
Support Phone: +91 9852062833 (Monday–Saturday, 9:00 AM – 6:00 PM IST)
Operating Address: Near Gyarahwi Masjid Sarsaiyad Chowk, Shukla Toli Siwan, Bihar - 841226, India